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Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day - on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us

Sandhelden GmbH & Co. KG

Max-Planck-Straße 8

85716 Unterschleißheim


Email: info(at)

Phone: +49 (0) 821 32919790

Fax: +49 (0) 821 2719033)

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.​​

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. If the direct debit procedure was selected as the means of payment, no objection to the direct debit is required.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning the goods within Germany for orders with a value of more than € 40.00. For returns that do not meet the conditions for a free return, an amount of € 4.90 will be deducted from the reimbursement credit.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.

Declaration of revocation

Sandhelden GmbH & Co. KG

Max-Planck-Straße 8

D-85716 Unterschleißheim

I / we hereby revoke the contract concluded by me / us for the purchase of the following goods / the provision of the following service __________________________________, ordered on _________________, received on _________________.

Last name First Name:            __________________________________

Street, house number:           __________________________________

Postcode / town:                                   __________________________________

Date: __________________________________

Signature: _________________ (only when notified on paper)

(Delete inapplicable)

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